| Welcome to
asiaforkids.com. We do our best to make your visit fun and secure.
Feel free to browse the topics below and let us know if you don't
find your answer. We are always glad to help you out.
How
do I use your Shopping Cart feature?
Our on-line Shopping Cart is similar to the shopping cart you
use at the supermarket. You can add and remove the items you want
to buy. When you are finished shopping, pay for your items at
Final Check Out.
How
do I place an online order?
Placing an order with asiaforkids.com is very easy and safe. Simply
locate the item(s) you wish to purchase from our extensive selection
and follow these simple steps:
- When the
desired product is found, click on the Add to Cart button associated
with the item.
- The contents
of your shopping basket will be displayed. This information
reveals the product number, title, quantity, and per unit cost.
If multiple quantities of the same item are desired, you may
change the number of items from the default of one (1) to the
appropriate number. You may continue shopping by clicking on
the Category Search tab on the top of the web page, or you may
go to checkout by clicking on the Proceed to Final Checkout
button on the bottom of the basket page. Each time subsequent
items are selected for purchase, by clicking on the associated
Add to Cart button, this shopping basket page will appear to
reveal the total contents and price. Items may be removed from
the shopping basket by clicking on the Remove Item button.
- Click
on the appropriate button for where the items will be shipped
to (Ohio, Other U.S. states, or International).
- Click
on the Proceed to Final Checkout button to proceed with your
purchase. An Order ID Number will appear in the top left hand
corner. Your order will appear with the appropriate charges
for shipping and handling and tax if applicable. You will be
prompted to enter your billing address, your shipping address
if different, phone number and e-mail address. Please enter
your credit card number and expiration date.
- Click
on Purchase button at the bottom of the page. Once you have
entered the needed information, a page similar to the shopping
basket page will be displayed in which the final contents of
your shopping basket are listed with your bill-to and ship-to
information.
- A comment
box will appear on this page where messages for gift cards or
comments or questions about shipping, deliveries, or your order
can be entered. Upon clicking on Submit Comment, this message
will be forwarded to our Customer Service Department along with
your order and will be responded to or acted on promptly. This
is the only record of your order. You must save or print this
page for your records.
What
forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express. It
is our standard policy not to charge your card before your order
is ready to ship. If you have a backordered item, we will not
charge you until it is filled. You may give us your credit card
information via online, phone (1-800-765-5885), or fax (513-563-3105).
For payment by check or money order, print out a copy of your
completed order form and mail this to us with your check to Asia
for Kids, PO Box 9096, Cincinnati, OH 45209. Check
orders will not shipped until payment is received and has cleared
your bank. Money order and cashier check orders will be processed
upon receipt of payment. We will automatically cancel orders awaiting
checks or money orders if payment is not received within 14 days.
How
does your Customer Service department help me?
Our goal is to give you the best possible shopping experience.
Our Customer Service department is on hand to help with your questions
about products, shipping, availability or any other concern. The
many ways to contact our Customer Service Department: You can
send us an email (info@afk.com) or FAX 513-563-3105. You can call
us toll free at 1-800-765-5885 or 1-513-563-3100 (for customers
outside of the United States.) Here are our Customer Service hours.
Monday - Friday: 9 a.m. - 5 p.m. Eastern Standard Time (same as
New York city).
Do
you share my personal information with other companies?
We maintain strict security over all of our customer information
and do not sell or trade information with outside companies.
What
are cookies?
On the Internet, cookies are not an after-school snack. Cookies
are technology that helps us give you a more personal and satisfying
shopping experience. To shop with us, your browser must support
cookies. To make sure your browser uses cookies, check "Preferences"
or "Options" (depending on your browser). Cookies show us what's
in your Shopping Cart. If you quit your browser before you have
checked out, any products in your Shopping Cart will be returned
to the shelf. Changed your mind? Simply press our convenient Recalculate
button.
Is
it safe to use my credit card?
Yes, shopping at asiaforkids.com is safe. Every credit card purchase
you make at asiaforkids.com is backed by the asiaforkids.com Safe
Shopping Guarantee and an SSL secure site. We guarantee that every
transaction you make at asiaforkids.com will be 100% safe. We
employ the latest 128-bit encryption technology in all parts of
our site which require you to provide your personal or account
information. This means you pay nothing if unauthorized charges
are made to your card as a result of shopping at asiaforkids.com.
Read the details of this policy. If you feel more comfortable,
you can print the order form and fax, mail or call in your order.
Can
I ship products to a different address?
Yes. When you place your order with us, simply verify that the
billing address you supply matches the billing address of your
credit card and then fill in the desired shipping address.
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